Business DevOps Tech Career

The Five Ideals

The 5 ideals from the Unicorn Project Book

Review: The Unicorn Project - #NoDrama DevOps

The Unicorn Project, written by Gene Kim, is a novel that explores the world of technology and the challenges that organizations face when trying to implement digital transformation initiatives. The book focuses on the journey of a fictional company called Parts Unlimited as it undergoes a transformation, and highlights five ideals that are crucial for success in such a process.

Locality and Simplicity

The first ideal of the Unicorn Project is Locality and Simplicity. This ideal focuses on making sure that each team has a clear understanding of what they are responsible for and how their work fits into the bigger picture. By breaking down complex projects into smaller, manageable pieces, teams are better able to collaborate and stay aligned with the company’s goals. This ideal emphasizes the importance of keeping things simple and not adding unnecessary complexity to projects.

Focus, Flow, and Joy

The second ideal is Focus, Flow, and Joy. This ideal is all about creating an environment that encourages employees to be fully engaged in their work, allowing them to achieve a state of flow where they are fully absorbed in what they are doing. By doing this, employees are able to produce high-quality work that they are proud of, which in turn creates a sense of joy and fulfillment in their work. This ideal stresses the importance of creating an environment that supports creativity, experimentation, and learning.

Improvement of Daily Work

The third ideal is Improvement of Daily Work. This ideal is all about creating a culture of continuous improvement, where teams are constantly looking for ways to make their processes more efficient and effective. By focusing on the daily work and making small, incremental improvements, teams are able to drive significant improvements in the overall organization. This ideal emphasizes the importance of empowering teams to experiment and learn from their mistakes, in order to create a culture of continuous learning.

Psychological Safety

The fourth ideal is Psychological Safety. This ideal emphasizes the importance of creating a safe and supportive environment where team members feel comfortable sharing their ideas and opinions without fear of judgment or reprisal. When team members feel psychologically safe, they are more likely to collaborate effectively and take risks, which can lead to new ideas and innovations. This ideal stresses the importance of creating a culture where everyone’s ideas are valued and respected, regardless of their role or seniority.

Customer Focus

The fifth and final ideal is Customer Focus. This ideal emphasizes the importance of putting the customer at the center of everything the organization does. By understanding the needs and desires of the customer, organizations can create products and services that truly meet their needs, and deliver an exceptional customer experience. This ideal stresses the importance of listening to customer feedback, and incorporating that feedback into the product development process.


The Unicorn Project is an insightful book that provides a roadmap for organizations looking to embark on a digital transformation journey. The five ideals highlighted in the book – Locality and Simplicity, Focus, Flow, and Joy, Improvement of Daily Work, Psychological Safety, and Customer Focus – provide a framework for success, emphasizing the importance of teamwork, continuous improvement, experimentation, and a customer-centric approach. By following these ideals, organizations can achieve greater agility, innovation, and success in a rapidly changing technological landscape.


The Pandemic and Your Business

Resources and Tools To Keep Your Small Business Going During These Uncertain Times

The Pandemic and Your Business: Practical Tips for Small Business Owners to Remain Profitable

The COVID-19 pandemic has had a profound impact on businesses of all sizes, but small businesses have been particularly vulnerable to the economic disruptions caused by the crisis. Many small business owners have faced unprecedented challenges, from sudden drops in sales to supply chain disruptions and changes in consumer behavior. However, with careful planning and strategic adjustments, small business owners can navigate these challenges and find ways to remain profitable in the face of the pandemic. In this article, we will explore practical tips for small business owners to thrive during these uncertain times.

  1. Communication

Clear and effective communication is essential during times of crisis. Keeping your customers, employees, vendors, and other stakeholders informed about the status of your business is crucial. Be transparent about any changes to your operations, such as modified business hours, updated safety protocols, or changes in product or service offerings. Use various communication channels, such as social media, email, and your website, to keep your audience updated and engaged.

Additionally, maintaining open lines of communication with your employees is critical. Keep them informed about any changes in work arrangements, safety protocols, and business expectations. Encourage feedback and suggestions from your team, and be responsive to their concerns. Strong communication can help build trust, loyalty, and support from your customers and employees during challenging times.

  1. Selling

The pandemic has significantly impacted consumer behavior and preferences. As a small business owner, it’s important to adapt your selling strategies to meet the changing needs and expectations of your customers. Consider offering online sales and delivery options if feasible, as many consumers have shifted to online shopping during the pandemic. Enhance your e-commerce capabilities, create an online presence if you haven’t already, and leverage social media and digital marketing to reach and engage with your customers.

You can also consider diversifying your product or service offerings to meet the current demand. For example, if you are a restaurant owner, consider offering takeout or meal kits, or if you are a retailer, consider selling essential items that are in high demand. Being flexible and creative with your selling strategies can help you attract and retain customers during these uncertain times.

  1. Money and Payment

Managing your finances carefully is crucial during a crisis. Review your cash flow regularly and make adjustments as needed. Cut unnecessary expenses, negotiate with vendors for extended payment terms, and take advantage of any government assistance programs or grants that may be available to small businesses. Explore alternative funding options, such as small business loans or lines of credit, to ensure you have enough working capital to sustain your operations.

In addition, be proactive in managing your payment collections. Follow up on overdue payments and offer flexible payment arrangements to customers who may be facing financial challenges. Keep a close eye on your receivables and take necessary steps to minimize bad debt. Good financial management practices can help you maintain a healthy cash flow and ensure the financial stability of your business.

  1. Marketing

In times of crisis, it’s important to review and adjust your marketing strategies. Take a close look at your marketing budget and identify cost-effective ways to promote your business. Explore digital marketing channels, such as social media, email marketing, and content marketing, which can be more cost-efficient compared to traditional advertising methods.

Focus on building relationships with your existing customers and maintaining customer loyalty. Offer special promotions or discounts, provide personalized offers, and show appreciation for their continued support. Use social media and other online platforms to engage with your customers, share updates about your business, and provide value-added content. Maintaining a strong presence in the market and staying connected with your customers can help you retain their loyalty and attract new customers.

  1. Logistics and Supply Chain

Supply chain disruptions have been a significant challenge for many businesses during the pandemic. As a small

business owner, it’s crucial to assess your supply chain and make necessary adjustments to ensure smooth operations. Stay in regular communication with your suppliers to understand any potential disruptions and find alternative sources if needed. Diversify your suppliers to reduce reliance on a single source, if possible.

Consider optimizing your inventory management to prevent stockouts or overstock situations. Keep track of demand patterns and adjust your inventory levels accordingly. Look for opportunities to collaborate with other local businesses or join buying consortiums to pool resources and leverage economies of scale.

Staff Your employees are a valuable asset to your business, and their well-being and productivity are essential during these challenging times. Communicate with your employees regularly and provide updates on any changes to work arrangements or safety protocols. Follow local health guidelines and implement safety measures in your workplace to ensure the health and safety of your employees.

Be flexible and accommodating with your employees’ needs, such as offering remote work options or adjusting schedules to accommodate personal circumstances. Consider cross-training employees to ensure operational resilience and flexibility. Keep morale high by recognizing and appreciating their efforts and contributions to the business.

Vendors Maintaining strong relationships with your vendors is critical during a crisis. Keep the lines of communication open and be proactive in addressing any potential issues. Negotiate mutually beneficial agreements, such as extended payment terms or discounts, to help manage costs and cash flow.

Consider collaborating with your vendors to find innovative solutions to shared challenges. For example, you can work together to streamline processes, share resources, or find new markets. Building strong partnerships with your vendors can help create a supportive ecosystem that benefits both parties.

Creditors If you have outstanding debts or loans, proactively communicate with your creditors and seek their understanding and support. Be transparent about your business’s current situation and provide a plan for how you intend to manage your debts. Explore options for debt restructuring, deferment, or refinancing to ease the financial burden on your business.

Maintain regular communication with your creditors and keep them updated on your business’s progress. Demonstrate your commitment to fulfilling your financial obligations and work towards a mutually beneficial solution that helps you manage your cash flow while maintaining good business relationships.

In conclusion, the COVID-19 pandemic has presented unprecedented challenges to small businesses. However, with careful planning, adaptability, and effective communication, small business owners can find ways to remain profitable and thrive in the face of uncertainty. By focusing on communication, selling strategies, financial management, marketing, supply chain optimization, employee well-being, strong vendor relationships, and proactive creditor management, small business owners can navigate the challenges of the pandemic and position their businesses for long-term success. Remember to stay informed about the evolving situation, seek support from relevant resources, and be prepared to adjust your strategies as needed to sustain your business in these challenging times.


Startup Deep Cut


Your First 100 Customers

Business Tech Career

Focus on the work first: when being nice isn’t always nice

Business Faith

The Startup Series

Business Faith

The Fundamental Difference Between Unfinished and Dysfunction

Business Faith Tech Career

Being a Big Fish in a Little Pond vs Little Fish in a Big Pond

Business Tech Career

My Response to David Heinemeier Hanson’s Article about Amazon HQ2 Selection

Business DevOps Faith Tech Career

The Spark Series